Frequently Asked Questions
How Good Is The Quality Of The Products?
- How Long Will The Shipping Take? Trend Secrets is an Australian Based website but as We Also Have Additional manufacturers Worldwide Located in United States, New Zealand, Canada, United Kingdom, Russia & China,The Shipping Times are Generally Between 6 - 8 days though we ask that you please take note that just like everyone else our shipments may also be subjected to random Customs border inspections and Though these inspections are far and few between when they do occur the shipping times are then slightly delayed to 6 - 14 business days. All Orders Come With 100% Insured Shipping.
- What Payment Methods Do You Accept?
- What If I'm Not Satisfied With The Product? We Offer Full 100% Customer Satisfaction Guaranteed Refunds. All Good Businesses Are Built On The Motto "The Customer Is Always Right" and Trend Secrets Is about that Too...So If Your Not Happy We're Not Happy.
- What If I Receive The Wrong Product? Your Chances Of receiving The Wrong Product Are Slim to None. At Trend Secrets We Understand That Making Mistakes Is Part Of Being Human, So We Have Put Contingencies In Place Such As Automatic Machine Order Fulfillment -This Eliminates The Possibility Of Human Error and Ensures The Process Of Getting Your Product To You Begins ASAP. We Also Have a Team Of Professionals Combing Through and Monitoring The Machine Order Fulfillment Process Thus Also Eliminating The Possibility Of Machine Error. If You Still Somehow Receive The Wrong Item, Simply Contact Us as You Will Be Entitled To your choice of either a Full 100% Refund or we will ship you the correct product and you get to keep the existing one, Whichever option is more worthwhile for you. This is part of Our 100% Customer Satisfaction Guarantee Policy.
Yes, All Orders Will Automatically Come With Insured Live Updated Order Tracking. Once Your Purchase Has Been Processed You Will Instantly Receive An Email Containing Your Order Information and Tracking Number. Simply Click The "Track my Order" Button in The Email To See Where Your Order Is.
- What if my order gets lost in the shipping process?
If you still have any further questions feel free to contact our Happy Team Of Professionals at : Yourfriends@TrendSecrets.com.au or simply use the "contact us" form in the main menu and one of our Happy Professionals will get back to you within 24hrs.
For an immediate inquiry feel free to contact one of our Customer Relations Managers Live via the chat icon in the bottom right corner of your screen :)